Yes—cat trees are generally eligible for return through Chewy, as long as they meet Chewy’s return guidelines for your purchase. Chewy is known for a customer-friendly return process, and many items can be returned even if the packaging has been opened. That said, the exact outcome (refund, replacement, donation request, or a return shipment) can vary based on the item’s condition, how long it’s been since you purchased it, and whether it was damaged in transit.
Because cat trees are bulky, Chewy may handle the return differently than small accessories. In some cases, Chewy customer service may issue a refund or replacement without requiring you to ship the cat tree back. In other cases, you may be asked to return it, and Chewy will provide instructions on how to do so. If the cat tree arrived damaged or missing parts, reach out as soon as possible and be ready to share photos of the issue and the packaging.
Log into your Chewy account and locate the order, or have your order number and the email used to purchase. Then contact Chewy customer service to explain why you’d like to return the cat tree (wrong size, stability concerns, damaged components, etc.). If you still have the original box and hardware, it can make the process smoother—especially for large towers with multiple posts and platforms.
Before you pack it up, double-check whether the issue is fixable with placement or adjustment. Some tall or floor-to-ceiling styles can feel wobbly if they aren’t tightened correctly or if they’re set on an uneven surface. For tips on choosing and setting up a stable, space-saving tower, see this guide to a cactus floor-to-ceiling cat tower.
Tighten the top tensioner firmly against the ceiling, place the base on a level surface, and re-check all bolts after 24 hours of use. If your cat is a big jumper, positioning the tower near a wall can also reduce sway.
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